Using Microsoft 365 Copilot in Marketing: Conduct market research
Customer service teams are under pressure to deliver fast, high-quality responses across growing caseloads. This video shows how Microsoft 365 Copilot simplifies case management, giving agents real-time access to customer data, auto-generating replies, and improving resolution times. Watch now to learn how to elevate your support team's performance. To find out how Copilot fits into your service strategy, contact Fortem IT for a consultation.
How does Microsoft 365 Copilot assist in case management?
Microsoft 365 Copilot helps streamline case management by automating tasks such as summarizing customer concerns, managing CRM entries, and drafting messages. This automation allows support engineers to focus on more complex issues, thereby enhancing overall productivity and efficiency.
Can Copilot integrate with existing tools?
Yes, Microsoft 365 Copilot integrates seamlessly with tools like Outlook and Dynamics 365. For instance, users can add contacts, create new cases, and save customer emails to the CRM without leaving Outlook, making the process more efficient.
How does Copilot improve communication with customers?
Microsoft 365 Copilot enhances communication by drafting messages based on the context of the case. It provides pre-written drafts that can be edited before sending, significantly reducing the time spent on composing messages and ensuring that relevant information is included.
Using Microsoft 365 Copilot in Marketing: Conduct market research
published by Fortem IT
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